How long does shipping take?
Orders are usually processed within 1–3 business days. Standard shipping generally takes 7–12 business days, while expedited shipping takes about 5–7 business days depending on your location.
How much does shipping cost?
We offer free standard shipping on orders over $69. For orders below that amount, standard shipping is $9.99 and expedited shipping is $19.99.
What are my payment options?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a tracking link. You may also contact us via the contact details on our website to inquire about the latest status of your order.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number and tracking link. You can also use the Track Order page on our website to check the latest status.
What is your return policy?
If you wish to return or exchange an order due to quality issues or personal reasons, please contact us at service@taritoa.com within 30 days of receiving your order. Returns and exchanges are accepted under the following conditions:
- The item is in brand-new and unused condition.
- The item is in its original condition.
- The item is in its original packaging, if applicable.
- The item has not been damaged, cleaned, or altered.
- No signs of use, including but not limited to hair, dirt, odor, scratches, or stains.
Returns may be accepted for reasons including damaged or defective items, wrong items received, items not as expected, or change of mind. For damaged, defective, or incorrect items, please contact us within 48 hours of delivery and provide photos.
Please do not return any items without first contacting us. Once your return request is approved, we will provide return instructions. Unauthorized returns will not be processed. Returns are accepted by mail only.
When can I contact Customer Support?
Our Customer Support team is available Monday–Friday, 9:00 AM to 5:00 PM Eastern Time (ET). You may contact us via email at any time, and we will respond as soon as possible during our business hours.
About the Product
What tools do you need to prepare before installation?
- Electric drill
- Stud finder
- Tape measure
- Pencil
Can my large cat sit in the furniture? What is the weight limit?
Of course, our furniture is rated for between 40 and 60 pounds.
How do I get my cat used to using furniture?
The cat may feel unfamiliar at first, and you can try to use food, toys, or catnip as a guide. Once it is on the furniture, it will not be willing to come down.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number and tracking link. You can also use the Track Order page on our website to check the latest status.
OTHER ISSUES
What are my payment options?
We accept major credit cards and other secure payment methods available at checkout. All transactions are processed through protected payment gateways.