Shipping policy

Thank you for shopping with Taritoa. Please review our Shipping Policy for information about order processing, shipping methods, delivery times, tracking, and other important shipping details.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days: Monday through Friday
Order cut-off time: 5:00 PM Eastern Time (ET)
Business hours: Monday through Friday, 9:00 AM–5:00 PM ET

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Order processing time is separate from shipping transit time.

2. Shipping Methods and Delivery Times

We currently offer the following shipping options for eligible orders shipped within the United States.

Standard Shipping

Estimated shipping time: 7–12 business days
Orders of $69 or more: Free shipping
Orders under $69: $9.99

Expedited Shipping

Estimated shipping time: 5–7 business days
Shipping fee: $19.99

The available shipping options and final shipping charges will be displayed at checkout before payment is completed.

3. Estimated Total Delivery Time

The total estimated delivery time includes both order processing time and shipping transit time.

Total delivery time = Processing time + Shipping time

Standard Shipping: Approximately 8–15 business days
Expedited Shipping: Approximately 6–10 business days

These delivery estimates are not guaranteed. Delivery may be affected by carrier operations, severe weather, public holidays, high-volume shopping periods, address issues, or other circumstances outside our reasonable control.

4. Shipping Coverage

Taritoa currently ships to eligible addresses within the United States.

At this time, we do not offer international shipping under this Shipping Policy.

5. Order Tracking

Once your order has been shipped, a shipping confirmation email containing the available tracking information will be sent to the email address used at checkout.

Please allow a reasonable amount of time for the carrier's tracking system to update after receiving your tracking number.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at service@taritoa.com within 24 hours after placing your order.

We will make reasonable efforts to update the address before the order is processed. However, once an order has entered fulfillment or has been shipped, we cannot guarantee that the address can be changed or that the shipment can be redirected.

Additional shipping costs resulting from an incomplete or incorrect address may be the responsibility of the customer.

7. Delayed, Lost, or Undelivered Shipments

If your order has not arrived within the estimated delivery timeframe, please:

Review the tracking information provided by the carrier.
Check that the shipping address on your order confirmation is correct.
Contact the carrier if the tracking information shows a delivery issue.
Contact Taritoa if the issue remains unresolved.

We will review the available shipping information and assist you in contacting the carrier or determining the appropriate next steps.

Taritoa is not responsible for shipping delays caused by carriers, severe weather, public emergencies, peak-season congestion, or other circumstances outside our reasonable control. This does not affect any rights you may have under applicable law.

8. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask other members of your household, and contact the carrier.

Please contact us promptly if the package remains missing. We will assist with the available carrier investigation process, but we cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered by the carrier.