Refund policy

Thank you for shopping with Taritoa. We want you to understand our return and refund procedures before making a purchase.

1. Return Period

We accept eligible returns of defective and non-defective products within 30 days after delivery.

Return requests submitted more than 30 days after the recorded delivery date may not be accepted.

2. Return Eligibility

To qualify for a return, the product must be:

New and unused;
In its original condition;
Returned with its original packaging, components, accessories, and documentation, where applicable; and
Accompanied by valid proof of purchase or an identifiable Taritoa order number.

Products showing signs of use, damage caused after delivery, unauthorized modification, improper handling, or missing components may not qualify for a refund.

3. Return Reasons

Eligible return reasons may include:

The product arrived damaged or defective;
You received the wrong product;
The product was materially different from what was ordered;
The product did not meet your expectations; or
You changed your mind, provided the product remains eligible for return.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours after delivery.

Your request should include:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the shipping package and label, where relevant; and
Any other information reasonably requested to evaluate the claim.

Please retain the product and all original packaging until we have completed our review.

5. Exchanges

Taritoa does not currently offer direct product exchanges.

If you would like a different product, color, size, or style, you may return the eligible original product in accordance with this policy and place a separate order.

6. How to Request a Return

Returns are accepted by mail only.

Before returning any product, contact us at service@taritoa.com and provide your order number and reason for the return.

If the return is approved, we will provide return instructions and, where applicable, a downloadable return shipping label.

Do not send a product back without receiving return authorization and instructions from us. Unauthorized returns may be refused or may experience processing delays.

7. Return Shipping and Fees

A downloadable return label will be provided for approved returns.
We do not charge a return-label fee for approved returns.
We do not charge a restocking fee.

The return label must be used only for the approved product and return request.

8. Return Address

Approved returns will be directed to the following address unless different return instructions are provided by our customer support team:

TARITOA INC
4770 BASELINE RD STE 100
BOULDER, CO 80303
United States

Please do not send products to this address without receiving approval and return instructions first.

9. Return Inspection

After the returned product is delivered, we will inspect it to confirm that it meets the requirements of this policy.

We may contact you if additional information is required. Products that do not meet the return conditions may be rejected or returned to the customer where permitted by law.

10. Refunds

If the return is approved after inspection, the refund will be issued to the original payment method within 10 business days.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Original shipping charges are non-refundable unless the return is caused by a damaged, defective, incomplete, or incorrect product attributable to Taritoa.

11. Delayed Refunds

If more than 15 business days have passed since we approved your refund and the funds have not appeared, please first contact your bank or payment provider.

If the refund still cannot be located, contact us at service@taritoa.com.

12. Order Cancellations

To request an order cancellation, contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before it enters fulfillment. However, cancellation cannot be guaranteed once processing or shipment has begun.

If the order cannot be cancelled, you may request an eligible return after delivery.